Product support
How can we help?
Find a guide or prepare the details needed to investigate an issue.
Official support contact details are pending owner verification. Do not send sensitive PDFs or license keys to unverified contacts.
Self-service guides
Start with the Help Center for step-by-step instructions, or check Troubleshooting for common failures. The FAQ covers privacy, quotas and licensing.
Reporting a problem
When contacting verified support, include:
- Chrome version and operating system.
- Installed extension version (see Chrome extension details).
- Operation: Compress, Split, Merge, PDF link or License.
- Approximate file size, number of files and relevant options.
- Exact error message and reproducible steps.
Do not include confidential PDF content, complete license keys, or personal information unless a verified support process specifically requires it.
Licensing and billing
License activation and validation use an external licensing service. A third-party Merchant of Record will handle purchases. Live pricing, checkout, refund terms and official billing contact information must be confirmed before launch. For product operation questions, see Settings and license.